Exchange & Return Policy

At Naviksh Collections, every product is carefully selected and packed with attention to quality. As many of our products feature handcrafted and traditional techniques, slight variations may naturally occur. Please read our policy carefully before placing your order.

product note

Many of our products are handcrafted or feature traditional printing techniques. Slight variations in colour, print, pattern, texture, or design may occur and are part of the unique character of handcrafted products.

For bedsheets, cushions, home linen, and other textile products, minor variations in dimensions may occur due to the nature of the fabric, stitching, and production process.

Colours may also appear slightly different depending on your screen, device, lighting, and display settings.

cancellation policy

Once an order has been confirmed and placed, it cannot be cancelled.

If you have any questions regarding your order, please contact us as soon as possible:

Email: navikshcollections@gmail.com
Contact: +91 8502515817

refund policy

We currently do not offer refunds or returns for reasons such as change of mind, personal preference, colour preference, or incorrect size/product selection by the customer.

However, if you receive an item that is damaged, defective, or different from the product you ordered, please contact us within 24 hours of delivery.

To report an issue, email us at navikshcollections@gmail.com with:

  • Your order number

  • Clear photographs of the product

  • A clear unboxing video showing the package and the issue

  • A brief description of the problem

Once the issue has been reviewed and approved, we may offer a replacement, exchange, or refund, depending on the circumstances and product availability.

If a replacement is unavailable for an eligible damaged or incorrect product, a refund may be issued to the original payment method.

exchange policy

  • The product must be unused and unwashed.

  • The product must be returned in its original condition.

  • Original tags and packaging should remain intact.

  • The exchange request must be made within 24 hours of delivery.

For exchanges requested due to customer preference, such as a different colour or size, return shipping charges will be borne by the customer.

If the product delivered by us is damaged, defective, or incorrect and the claim is approved, applicable shipping arrangements or costs will be handled according to the circumstances of the order.

non-returnable

The following products are not eligible for return or exchange unless they arrive damaged, defective, or incorrect:

  • Customised or personalised products

  • Made-to-order products

  • Products that have been used, washed, altered, or damaged after delivery

  • Products returned without their original tags or packaging, where applicable

important

Please inspect your order immediately after delivery. Claims submitted after the specified 24-hour period may not be eligible for exchange, replacement, or refund.

Naviksh Collections reserves the right to review the photographs, videos, and other information submitted before approving a return, exchange, replacement, or refund request.

Thank you for choosing Naviksh Collections and supporting thoughtfully crafted Indian textiles and products.