TERMS & CONDITIONS

Welcome to Naviksh Collections. These Terms & Conditions govern your access to and use of our website, products, services, and purchases made through our online store.

By accessing our website, creating an account, placing an order, or purchasing a product from us, you agree to these Terms & Conditions along with our applicable policies, including our Privacy Policy, Shipping Policy, and Return, Exchange, Refund & Cancellation Policy.

Please read these Terms carefully before using our website or placing an order.

ONLINE STORE TERMS

By using this website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you are using the website on behalf of a minor, you confirm that you have the legal authority to do so.

You may not use our website, products, or services for any unlawful or unauthorised purpose.

You must not attempt to introduce viruses, malware, malicious code, or any other technology that may interfere with the security or functionality of our website.

Violation of these Terms may result in restriction or termination of access to our services.

GENERAL CONDITIONS

We reserve the right to refuse or restrict service, cancel an order, or limit quantities where reasonably necessary, including in cases of suspected fraud, misuse, incorrect pricing, payment issues, unauthorised resale, or violation of these Terms.

You may not reproduce, duplicate, copy, sell, resell, exploit, or commercially use any part of our website or its content without prior written permission from Naviksh Collections, except where permitted by applicable law.

PRODUCT INFORMATION & HANDMADE VARIATIONS

We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions, prices, and other information displayed on our website are accurate.

However, many Naviksh Collections products may feature handcrafted, hand-printed, block-printed, woven, stitched, or traditionally produced elements.

As a result, minor variations in:

  • Colour

  • Print

  • Pattern

  • Texture

  • Placement of motifs

  • Stitching

  • Dimensions

  • Finish

may naturally occur between individual products.

These variations are characteristic of handcrafted and textile products and do not necessarily constitute defects.

Colours displayed on your screen may also differ slightly from the actual product due to lighting, photography, screen settings, and device display differences.

PRODUCT AVAILABILITY

Certain products may be available exclusively through our website and may be offered in limited quantities.

All orders are subject to product availability.

We reserve the right to discontinue a product, modify its specifications, introduce new variations, or limit quantities available for purchase.

If a product becomes unavailable after an order has been placed, we will contact you using the information provided with your order and take appropriate action.

PRICING

All product prices displayed on the website are shown in Indian Rupees (INR/₹) unless otherwise specified.

Prices may be changed from time to time without prior notice.

Any applicable shipping charges, COD charges, taxes, or other charges will be displayed or communicated as applicable before completion of the transaction.

In the event of an obvious pricing or listing error, we reserve the right to correct the information. If the error affects an order already placed, we will communicate with the customer and handle the order in accordance with applicable law.

ORDERS & PAYMENTS

When placing an order, you agree to provide accurate, current, and complete information, including your:

  • Name

  • Billing and shipping address

  • Mobile number

  • Email address

  • Payment information, where applicable

You are responsible for ensuring that the information provided is correct.

An order acknowledgement or confirmation does not prevent us from subsequently contacting you if there is an issue with product availability, payment, delivery information, suspected fraud, or an obvious pricing/listing error.

Available payment methods will be displayed during checkout.

Where available, Cash on Delivery (COD) will be subject to our COD and Shipping Policy.

ORDER CANCELLATION

Orders cannot ordinarily be cancelled once confirmed, as stated in our Return, Exchange, Refund & Cancellation Policy.

If you have an urgent concern regarding an order, please contact us as soon as possible at:

Email: navikshcollections@gmail.com
Phone/WhatsApp: +91 8302515817

Any cancellation that we agree to process will be subject to the status of the order and applicable policies.

SHIPPING & DELIVERY

We currently ship to serviceable locations across India.

Our standard estimated delivery timeline is approximately 5–7 working days from order confirmation, unless a different timeline is specified for a particular product.

Delivery times are estimates and may vary because of courier operations, destination, weather, public holidays, unforeseen events, or circumstances beyond our reasonable control.

Shipping charges and free-shipping eligibility will be governed by our Shipping Policy.

For international orders, customers should contact Naviksh Collections to confirm availability, shipping charges, delivery timelines, and destination serviceability before ordering.

RETURNS, EXCHANGE & REFUNDS

Returns, exchanges, replacements, cancellations, and refunds are governed by our Return, Exchange, Refund & Cancellation Policy.

Customers are encouraged to carefully review the relevant policy before completing a purchase.

Where a claim relates to a damaged, defective, or incorrect product, customers may be required to provide photographs, an unboxing video, order information, and other reasonable evidence necessary to review the claim.

CUSTOMISED & MADE-TO-ORDER PRODUCTS

Customised, personalised, and made-to-order products may not be eligible for cancellation, return, or exchange except where the product is damaged, defective, incorrect, or otherwise eligible under applicable law or our stated policy.

Customers should carefully verify customisation information before confirming an order.

ACCOUNT INFORMATION

If you create an account on our website, you are responsible for maintaining the confidentiality of your login information and for activities conducted through your account.

Please notify us if you believe your account has been accessed or used without authorisation.

We reserve the right to suspend or restrict accounts where we reasonably believe there has been fraudulent, unlawful, or abusive activity.

THIRD-PARTY SERVICES & LINKS

Our website may use or provide access to third-party services, including payment gateways, courier partners, analytics services, social media platforms, plugins, and other technology providers.

Our website may also contain links to third-party websites.

Third-party websites and services operate under their own terms and privacy practices. Naviksh Collections is not responsible for third-party content, policies, availability, or services except to the extent required by applicable law.

We recommend reviewing the relevant third party’s terms and policies before using their services.

INTELLECTUAL PROPERTY

Unless otherwise stated, the content available on the Naviksh Collections website—including our branding, logos, product photographs, graphics, text, designs, website content, videos, and other original materials—is owned by or licensed to Naviksh Collections.

Such content may not be copied, reproduced, republished, distributed, commercially exploited, or used without appropriate permission, except where permitted by law.

Third-party trademarks, photographs, logos, or other intellectual property appearing on our website remain the property of their respective owners.

REVIEWS, COMMENTS & USER CONTENT

If you submit a review, testimonial, photograph, feedback, comment, suggestion, or other content to us, you confirm that you have the right to provide that content.

You must not submit content that is unlawful, misleading, defamatory, abusive, obscene, fraudulent, infringing, or harmful.

We reserve the right to moderate or remove user-submitted content where reasonably necessary.

Where you give us permission to use submitted photographs, reviews, testimonials, or other content for promotional purposes, such use will be subject to the permission provided and applicable law.

PERSONAL INFORMATION & PRIVACY

The collection and use of personal information through our website is governed by our Privacy Policy.

By using our website, you acknowledge that certain personal information may be processed as necessary to manage orders, payments, delivery, customer support, website functionality, and other legitimate business operations, subject to applicable law.

ERRORS, INACCURACIES & OMISSIONS

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to:

  • Product descriptions

  • Prices

  • Offers and promotions

  • Availability

  • Shipping charges

  • Delivery timelines

  • Product photographs or specifications

We reserve the right to correct such errors and update information when identified.

If an error materially affects an order already placed, we will take reasonable steps to communicate with the affected customer and address the matter in accordance with applicable law.

PROHIBITED USES

You must not use the Naviksh Collections website:

  • For unlawful or fraudulent activities

  • To violate applicable laws or regulations

  • To infringe our intellectual property rights or those of another party

  • To transmit viruses, malware, or malicious code

  • To attempt unauthorised access to our website, systems, or customer information

  • To collect personal information about others without authorisation

  • To spam, phish, scrape, crawl, or misuse our website

  • To interfere with website security or functionality

  • To impersonate another person or provide intentionally false information

We may restrict or terminate access where these Terms are violated.

WEBSITE AVAILABILITY

We aim to keep our website accessible and functioning properly; however, we cannot guarantee that access will always be uninterrupted or error-free.

Temporary interruptions may occur due to maintenance, technical issues, third-party services, security requirements, updates, or circumstances beyond our reasonable control.

Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded under applicable consumer law.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Naviksh Collections will not be responsible for indirect, incidental, special, or consequential losses arising solely from the use or inability to use our website or services.

However, nothing in these Terms is intended to exclude or restrict any liability, consumer right, warranty, remedy, or obligation that cannot legally be excluded or restricted under applicable Indian law.

INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold Naviksh Collections harmless from claims, losses, or expenses arising from your unlawful misuse of the website, violation of these Terms, or infringement of another party’s rights.

SEVERABILITY

If any provision of these Terms is determined by a competent authority to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the minimum extent necessary.

The remaining provisions will continue to remain valid and enforceable.

TERMINATION

These Terms remain effective while you use our website and services.

We may restrict or terminate access to our website or services where a user materially violates these Terms, engages in fraudulent or unlawful activity, or misuses our services.

Any obligations or liabilities arising before termination will continue to apply where appropriate.

GOVERNING LAW

These Terms & Conditions are governed by and interpreted in accordance with the laws of India.

Any dispute will be handled in accordance with applicable Indian laws and the jurisdiction legally applicable to the transaction and parties.

Nothing in these Terms limits any statutory rights or remedies available to consumers under applicable law.

CHANGES TO THESE TERMS

Naviksh Collections may update these Terms & Conditions from time to time to reflect changes to our products, services, website, business practices, or applicable requirements.

The latest version will be published on this page.

Your continued use of our website following an update will be subject to the updated Terms, to the extent permitted by applicable law.

CONTACT INFORMATION

For questions regarding these Terms & Conditions, orders, products, shipping, returns, or other customer-service matters, please contact:

Naviksh Collections

Email: navikshcollections@gmail.com
Phone/WhatsApp: +91 8302515817
Instagram: @naviksh_collections

We will be happy to assist you.