PRIVACY POLICY

At Naviksh Collections, we take your privacy seriously and are committed to protecting the personal information you share with us. We value the trust you place in us and take reasonable measures to safeguard your information while you browse, shop, or interact with our website.

Please read this Privacy Policy carefully to understand how we collect, use, store, and protect your information.

This Privacy Policy may be updated or modified from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements. We encourage you to review this page periodically. By accessing or using the Naviksh Collections website, you acknowledge this Privacy Policy.

INFORMATION WE COLLECT

When you visit our website, create an account, place an order, contact us, or otherwise interact with Naviksh Collections, we may collect certain information, including:

  1. Contact Information: Your name, email address, phone number, billing address, shipping address, and other information necessary to process and deliver your order.

  2. Account Information: If you create an account on our website, we may collect your username and other account-related information. Passwords are handled through the website’s authentication system and should not be shared with anyone.

  3. Order & Transaction Information: Details regarding your previous and current orders, products purchased, product prices, order dates, payment status, refunds, returns, cancellations, and other transaction-related information.

  4. Surveys & Feedback: Information you voluntarily provide through customer surveys, feedback forms, reviews, questionnaires, or other interactions with Naviksh Collections.

  5. Cookies: We may use cookies and similar technologies to improve your browsing and shopping experience. Cookies are small data files stored on your device that help us understand your preferences, remember certain settings, and improve website functionality.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some features or functionality of the website.

  1. Technical & Usage Information: We may collect information such as your IP address, browser type, device type, operating system, referring website or source, pages visited, navigation activity, and other website usage information.

  2. Communication Information: We may retain communications you send to Naviksh Collections, including emails, contact-form enquiries, WhatsApp messages, customer-support requests, product enquiries, delivery-related communication, complaints, disputes, and feedback.

HOW WE USE YOUR INFORMAITON

The information collected by Naviksh Collections may be used to:

  • Process, confirm, and fulfil your orders.

  • Arrange shipping and delivery.

  • Process returns, exchanges, cancellations, or refunds.

  • Provide customer service and respond to your enquiries.

  • Maintain and manage your customer account.

  • Improve our website, products, services, and overall customer experience.

  • Understand customer preferences and website usage.

  • Prevent fraudulent transactions, misuse, and other unlawful activities.

  • Comply with applicable legal, regulatory, accounting, or taxation requirements.

  • Resolve disputes and enforce our Terms & Conditions.

  • Send order-related and service-related notifications.

Where permitted and appropriate, we may also use your contact information to inform you about new collections, product launches, offers, promotions, updates, and other information related to Naviksh Collections through channels such as email, SMS, WhatsApp, or other communication services.

You may opt out of promotional communications at any time by contacting us at navikshcollections@gmail.com. Transactional communications relating to an order or customer-service request may still be sent where necessary.

PAYMENT & BANKING INFORMAITON

Naviksh Collections does not intentionally store complete debit card, credit card, CVV, UPI PIN, internet-banking password, or other sensitive payment credentials on its own systems.

Online payments, when available, may be processed through authorised third-party payment gateways or payment service providers. Such providers process payment information according to their own privacy policies, security standards, and applicable regulations.

We recommend reviewing the privacy policy and terms of the applicable payment service provider before completing an online transaction.

SHARING OF INFORMATION

We may share limited personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These may include:

  • Courier and logistics companies

  • Payment gateways and payment service providers

  • Website hosting and technology service providers

  • Customer-support and communication service providers

  • Professional advisers, accountants, auditors, or legal advisers

  • Government authorities or regulatory bodies where disclosure is required by law

Information shared with such parties is intended to be limited to what is reasonably necessary for them to perform the relevant service or fulfil applicable legal obligations.

We do not sell or rent your personal information to third parties for their independent marketing purposes.

USER-GENERATED CONTENT

Information that you voluntarily make publicly available through product reviews, testimonials, comments, photographs, or other public areas of our website may be visible to other users.

Please avoid posting sensitive or confidential personal information in publicly accessible areas of the website.

DATA SECURITY

Naviksh Collections takes reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, alteration, loss, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. While we take reasonable precautions to protect your information, absolute security cannot be guaranteed.

Customers are also responsible for keeping their account credentials confidential and should not share passwords, OTPs, payment PINs, or other sensitive credentials with anyone.

THIRD-PARTY SERVICES & LINKS

Our website may contain links to third-party websites, social-media platforms, payment providers, delivery partners, or other external services.

Naviksh Collections is not responsible for the privacy practices, content, security, or policies of third-party websites or services. We recommend reviewing their respective privacy policies before providing personal information.

YOUR CHOICES & RIGHTS

Subject to applicable laws, you may contact us to:

  • Request information regarding the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of certain personal information where legally permissible.

  • Withdraw consent where processing is based on your consent.

  • Opt out of promotional and marketing communications.

  • Raise a privacy-related concern or complaint.

Certain information may need to be retained for legitimate business, taxation, accounting, fraud-prevention, dispute-resolution, or legal and regulatory purposes even after a deletion request.

CHANGES TO THIS PRIVACY POLICTY

Naviksh Collections reserves the right to update or modify this Privacy Policy from time to time.

Any changes will be posted on this page. We encourage customers and website visitors to review this Privacy Policy periodically to remain informed about how their information is handled.

CONTACT US

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact:

Naviksh Collections
Email: navikshcollections@gmail.com

We will make reasonable efforts to address privacy-related enquiries in accordance with applicable requirements.